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WELCOME to Doncaster Frenchgate Interchange

Doncaster Frenchgate Interchange, is a £250 million shopping centre and transport interchange which opened in June 2006.

Designed by Carey Jones for Scarborough Developments in partnership with Doncaster Council and South Yorkshire Passenger Transport Executive.

Frenchgate Interchange was the first of its kind in the country to combine purpose built integrated public transport and shopping under one roof. New parking spaces for shoppers and 500 parking spaces for rail users alongside a state of the art bus and coach facility with 30 stands.

As an integral part of the regeneration of Doncaster town centre the scheme was designed to be both striking and functional. Primarily constructed from steel the most dramatic element to the scheme is the great curved wall that overlooks the railway line. Doncaster Frenchgate Interchange is an exciting modern development that complements Doncaster's heritage yet provides 21st century facilities.

Doncaster Frenchgate Interchange handles an estimated 15,000 customers every day and is a landmark retail destination for Yorkshire offering excellent transport links to the rest of the UK

Facilities & Services

Customer Policy

We are committed to providing our customers with excellent customer care. Our customer care vision is to:

In order for us to deliver our vision, we have put in place a number of customer care initiatives:

Customer Charter

Should you have any cause to complain, comment, or ask for further information about any of the services, facilities or staff at Frenchgate Interchange, you can speak to a member of the management team or complete a customer comments form.

If you have a complaint we will try our best to resolve this immediately, if this is not possible, we will investigate and aim to provide a response within 5 working days

As part of the charter we have identified key areas and standards relating to the following:





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To contact us at the Interchange you can speak to a member of the Management Team or Control Room Duty Manager 7 days a week.

You can call Travelline to leave your comment by calling the number below.

Or write to us at the address below.

Dave Broome - Interchange Facilities Director
Frenchgate Interchange Doncaster
Off Trafford Way
South Yorkshire DN1 1PJ

Interchange Main Number: 01302 761 735
Traveline: 0800 952 0002